Frequently Asked Questions

I have a question about…

Registration

Exhibiting

What’s On

Travel

Safety & Security

Show Updates/Promotion

Registration...

How do I register to attend the event?

To join us at the event please fill out the Visitor Enquiry form. If registration is open, you will be prompted to enter your details. You will then receive a confirmation email. If registration is not yet available, you will instead be able to register your interest and submit your details in order to be the first to know when it is available. If you have any difficulties with registration please contact our Customer Services team who will be happy to help.

I am a member of the media, how do I register to attend?

To join us at the event please fill out the Enquiry form. Our badges for media are restricted to publishers, editors, journalists, photographers, broadcasters, and web bloggers associated with the industry.

How much does it cost to attend the event?

The event is free to attend.

What is included with my registration?

Visitor Registration

As an aircraft interiors professional/press you are provided with a free badge to attend the event across the three days. 

Airline Club Lounge Upgrade

Airline attendees will have their passes upgraded by our team to provide you with access to the Airline Club Lounge. We have the right to qualify attendees to this lounge, to help the qualification process you will need to register with a legitimate airline work email address. Please note you will not have to contact us to request an upgrade or to query when your pass will be upgraded, we will notify you once complete.

Airline Club Lounge Pass includes*:

  • Free breakfast and lunch daily
  • Free entry to the industry networking party
  • Discounted entry to the Passenger Experience Conference
  • Private cloakroom
  • Dedicated concierge service
  • Free Wi-Fi access
  • Free meeting room hire (Bookings to be made through The Airline Club Lounge Hostess when at the show)

*Subject to change depending on COVID-19 safety regulations 

Exhibitor Registration

Please register for exhibitor badges from within the Exhibitor Portal. The badge portal will open two months prior to the event. Your exhibitor badge will provide you access to the show outside of opening hours to allow you to prepare your stand. Do not use the visitor registration system.

Do I need to print my badge at home?

You will be saving yourself some time if you print your badge at home, as it means you can avoid any need to queue when you arrive at the venue. If this is not possible, please ensure you have your email confirmation to hand, as this contains the information needed to print your badge via our registration terminals at the entrance.

How do I amend the details shown on my badge?

If you need to change any of the details as they appear on your badge please contact our Customer Services team who will be able to make the necessary amendments for you.

I have not received my badge, please can you resend?

Our badges can sometimes find their way into your spam/junk folders so please do check there in the first instance. If your badge is not there please contact our Customer Services team who will be able to re-send your confirmation to the email address you registered with.

I need to register more people, how can I do this?

Each registration requires a unique email address, and therefore you will need to complete the registration process for each person that wishes to receive a badge. You may find it easiest to share this link to register with those who wish to attend the event so they are able to enter their own details and receive their confirmation. If registration is open they will be prompted to enter their details and upon completion they will receive a confirmation email. If registration is not yet available, they will instead be able to register their interest and submit their details in order to be the first to know when it is available.

I cannot login to the registration system, what should I do?

We will be happy to help you with this please contact our Customer Services team.

I need help with using the registration system, who can help me with this?

We will be happy to help you with this please contact our Customer Services team.

I would like to register my child so they can attend the event, is that possible?

Unfortunately, we do not allow any children in the exhibition halls under the age of 16.

I am a student, can I attend your event for free?

Yes. To join us at the event please fill out the Visitor Enquiry form. If registration is open you will be prompted to enter your details. You will then receive a confirmation email. If registration is not yet available, you will instead be able to register your interest and submit your details in order to be the first to know when it is available. If you have any difficulties with registration please contact our Customer Services team who will be happy to help.

I am now unable to attend the event, how do I cancel my registration?

We will be happy to help you with this please contact our Customer Services team.

Exhibiting...

How can I become an exhibitor?

Please fill out the Exhibitor Enquiry form. A member of our Sales Team will then get in touch with you to discuss all the options available at Aircraft Interiors Expo. You can also find more information on our Exhibit pages.

Where can I see a full list of exhibitors attending your event?

Find all current exhibitors on the Exhibitor Directory. This information is only available via our website and we are unable to share this in any other format.

When does build-up of the event start, and how long do I have to break down our stand?

We are currently finalising the plans for the 2022 event. We will update these with the correct details at a later date.

For more information please review the exhibitor manual, which is available via the Exhibitor Portal.

Where is my stand?

Please refer to your contract for the stand number/ID. If you have any further questions regarding your location we suggest you reach out to your sales contact who will be able to offer guidance.

What is included in my stand?

Please refer to your contract for the details of what ‘type’ of booking you have made. If you are unsure what this information indicates, please speak with your sales contact so they can confirm what is included. If you need any help with your stand design please take a look at our Smartspace opportunities.

I can’t get into the exhibitor portal, how do I get access?

We will be happy to help you with this please contact our Customer Services team.

Where do I find the exhibitor manual?

The exhibitor manual is available within the Exhibitor Portal. Please log in to the portal and then scroll down to the ‘Services’ box where you will find a link to access the exhibitor manual. If it is not currently available, please check back at a later date.

I am having difficulty accessing the exhibitor manual, what do I do?

The exhibitor manual is available to main stand holders who have signed and returned their contracts. You can grant access to individuals responsible for managing your participation by sharing your unique access details.

If you are a confirmed main stand holder and are unable to access the exhibitor manual please please contact our Customer Services team who will be happy to help.

How can I register sharers on my stand?

You can register your sharers via the exhibitor portal and the number of sharers that you may register will be based on the allocation you have been contracted for. If you have not yet been contracted for your sharers please speak with your sales contact to arrange this. If you have any further difficulties please contact our Customer Services team who will be happy to help.

Can my sharers access the exhibitor portal?

Once you have registered your sharers in the Exhibitor Portal they will each receive a link to login to the portal and access their own profile/directory listing. The login link will be sent to the email address you have associated with their details when you registered them.

I need to speak with someone about my invoice, and paying for my stand. Who should I speak to?

We would suggest you reach out to your sales contact – and if needed they can then share further contact details with you if you need to speak with our accounts team.

I need someone to design/build my stand, can you help?

If you would like innovative, all-inclusive and cost-effective packages that are tailored to your budget and requirements, please email our Smartspace team. They work closely with exhibitors to manage every aspect of the stand build and are renowned for delivering outstanding results and exceptional service.

I am interested in sponsorship opportunities, what is available?

We have some great opportunities available to help promote your brand, products and services. To discuss the sponsorship that is available and would offer the greatest value to you please speak with a member of our sales team or submit an enquiry here

How can I upgrade my website listing?

We would suggest you reach out to your sales contact or fill out the Sales Enquiry form.

Are there any free promotional materials for me to use?

You can promote yourself at AIX using our Promotional Materials tool kit, including banners and logos.

Remember to follow us on social and use our hashtag  #AIXexpo

What happens if the event is postponed/cancelled?

For the latest updates please visit the event updates page. Your sales contact will be in touch should the event be postponed or cancelled to assist you further.

What happens if I need to amend my participation at the event?

We would suggest you reach out to your sales contact.

I would like to order some furniture for my stand, who should I speak to?

You can view a variety of furniture options for both shell scheme and space only stands via the exhibitor manual, which you can access in the exhibitor portal.

I need to order electricity for my stand, who should I speak to?

You can order electrics from our official show electrical contractor via the exhibitor manual, which you can access in the exhibitor portal. If you have booked a shell scheme stand please ensure you understand what is included in this package before ordering additional items.

I would like to arrange catering for my stand, who should I speak to?

Please refer to the catering information available in the exhibitor manual, which you can access in the exhibitor portal.

How can I book a private meeting room to use during the event, who should I speak to?

We would suggest you reach out to your sales contact or fill out the Sales Enquiry form.

What are the restrictions on building a stand?

You can view building restrictions via the exhibitor manual, which you can access in the exhibitor portal.

Is there any support available for lead capturing at the event?

You can use our bespoke lead-generating app Emperia. This app will allow you to capture leads from the conversations you have with the simple scan of a badge – and it's included in your exhibitor package at no extra cost! You can access Emperia a few weeks before the event using the login details sent to your exhibitor portal administrator. Find out more on the Emperia website.

I am onsite and need to speak to someone about my stand, where do I go?

Our Operations team will be onsite to support you via our Organisers Office, along with all official contractors whose details are listed in the exhibitor manual. In addition to this we will have members of our Sales and Marketing teams on hand to offer any additional support you may need.

Can I deliver packages to the venue?

You can find all delivery information in the exhibitor manual, which you can access via the exhibitor portal.

Is there storage space available at the venue?

You can find all storage information in the exhibitor manual, which you can access via the exhibitor portal.

Where can I see a full list of visitors attending your event?

AIX attracts the following audience:

Job Titles

  • CEOs
  • Vice Presidents
  • Senior Buyers
  • Managing Directors
  • Purchasing Managers
  • Aircraft Interior Engineers
  • Cabin Project Managers
  • BFE Purchasing Managers
  • Strategic Sourcing Buyers
  • Cabin Interiors Managers
  • Heads of Customer Experience
  • Aircraft Systems Engineers
  • Fleet Managers
  • Heads of Design
  • Heads of Fleet Development
  • Procurement Managers
  • Head of Certification

Job Function

  • Academic/Research
  • Business Development
  • Catering/In-flight Services
  • Customer Services
  • Design
  • Engineering                                
  • Government                                                 
  • In-flight Entertainment
  • Logistics
  • Maintenance Repair & Overhaul
  • Marketing/Sales 
  • Media/Press                                  
  • Project/Product 
  • Technical                                                        

Company Type

  • Aircraft Interiors Distributor/Supplier
  • Aircraft Manufacturer
  • Aircraft Sales/Leasing
  • Airports
  • Commercial Airline
  • Completion Facility
  • Consultancy
  • Corporate/Business Jet/Charter Operator
  • Design
  • Finance/Banking
  • Logistics/Freight Forwarding
  • Research

 


Due to GDPR regulations we cannot release any further information.

What's On...

When is the next Aircraft Interiors Expo?

The next Aircraft Interiors Expo takes place from 14–16 June 2022 at the Hamburg Messe, Germany. 

Is there Wi-Fi available at the event?

The venue is Wi-Fi enabled but due to the high volume of attendees, the quality of the connection may vary. If you require sole use of a secure wireless connection, you can speak with our official internet service provider via the exhibitor manual, which you can access in the Exhibitor Portal.

Where can I see a full list of exhibitors attending your event?

Use the Exhibitor Directory to see all companies exhibiting at the event. This information is only available via our website and we are unable to share this in any other format.

How do I find my way around the event?

At the venue, you will be guided around the event by ‘You Are Here’ boards, directional signage and there will be information points throughout the venue with staff who can assist you. Remember to download the AIX Expo App (coming soon) which will provide you with a map of the floor plan to help you with navigation.

Where can I find out the details of what is happening at the event?

Visit What’s On for more information and follow us on social media for the latest event updates:

I would like to speak/present at the event, how can I arrange this?

For speaking opportunities, please email our conference producer Lucy Dyer.

How do I download the app?

Information on our app will be available soon.

Will there be cloakroom services for me to use?

For further information on the Hamburg Messe’s facilities please use their interactive map.

What happens if the event is postponed/cancelled?

For the latest updates please visit the event updates page.

Travel...

I need a letter of invitation for my visa application, what do I do?

For further information on the visa application process please visit the Hamburg Messe website.

How do I get to the venue?

For further information on how to travel to the Hamburg Messe please visit the official venue website.

Are there any travel restrictions in place due to COVID-19?

You can find the most recent guidance for travellers to Germany by visiting the German government website. This is the current advice you would need to follow for arriving in Hamburg. For your return journey you will need to check your local government guidelines to understand what you would need to do upon arrival at you home destination. Please note we cannot advise if this information will change between now and when the event is due to take place.

Are there any hotels nearby that you would recommend?

Personalised AIX recommendations are coming soon. You can also visit the official Hamburg Tourism website.

Is there parking available?

For further information on parking facilities at the venue please visit the Hamburg Messe website.

Will there be cloakroom services for me to use?

For further information on the Hamburg Messe’s facilities please use their interactive map.

Can you recommend any restaurants, bars or venues in the local area we could explore in the evening?

Visit the Hamburg Tourism website to discover what Hamburg has to offer.

Safety & Security…

How will you ensure my safety at the event, and what precautions against COVID-19 are you taking?

We will publish the full measures we are taking to ensure safety of all visitors and exhibitors closer to the event.

Registration

Please make sure you register. Admission will be strictly by registration in advance only and details may be used for contact tracing if necessary.

Plan Ahead

Review the exhibitors and content sessions you’d like to visit before you arrive at the venue. Knowing what you are going to do and where to go will contribute to your safe and productive attendance.

Stay Home If Unwell

All guests are encouraged to check you are feeling well before attending our event. Please ensure that you are in good health, with no fever or other symptoms related to COVID-19, before travelling to the venue. 

On Arrival

Please have your registration details available when you arrive to help move through registration quickly and to avoid delays. If you are able to print your badge at home this will save you spending time queueing to print it at the venue.

Facemasks

All attendees are required to wear a facemask during the event. 

As of 22 January 2021, exhibitors and visitors are required to wear so-called surgical masks at all times while inside an exhibition hall or other enclosed space. Face coverings must cover the mouth and nose to minimise the spreading of droplets and aerosols when coughing, sneezing or speaking. A surgical mask is a medical mouth-and-nose protective covering (as used by surgeons) or any protective mask conforming to a stricter technical protection standard, especially FFP2-masks. For more information on suitable surgical masks please refer to the Hamburg Messe website. Cloth masks, other cloth coverings and face shields are not considered to be surgical masks for the purposes of the current pandemic control ordinance. A surgical mask may be removed temporarily for identification purposes or to communicate with a hearing-impaired individual if necessary

Physical Distancing

Increased spacing and a one-way system will be in place across the exhibition floor, so that you can move safely through the whole venue whilst maintaining a safe distance. Signage will be used throughout to communicate safe practices and show the direction of pedestrian movement.

Hygiene

Hand sanitiser will be readily available throughout the venue. Please continue to follow guidance and wash your hands frequently.

When Meeting

Avoid shaking hands and exchanging physical business cards or literature. Find out more about how we are using Emperia for safe sharing at our events. At service counters, information points and catering outlets hygiene screens will be in place for your safety, as well as staff safety.

Venue Facilities

Ventilation will be increased, improving fresh air circulation in line with the latest guidance. Cloakroom facilities may have limited space so we encourage you to bring as little with you as possible.

Cleaning

We will maintain the highest standards of cleaning before during and after the event. This will include frequent cleaning of all regularly touched surfaces, seating in conference areas and meeting places.

Exhibitor Stands

Exhibitors are reviewing stand designs to ensure physical distancing is maintained and capacities for each stand will be displayed clearly.

Show Updates/Promotion...

What happens if the event is postponed/cancelled?

For the latest updates please visit the event updates page.

Can I use the logo for your event on my website, or as personal email signature etc?

Promote yourself at AIX using our Promotional Materials Tool Kit, including banners and logos.

Remember to follow us on social and use our tag  #AIXexpo

Can I upload a press release to the website?

For PR opportunities please email Storm Communication, the official PR company for AIX.

What is the official PR company for the event and how do I contact them?

For PR opportunities please email Storm Communication, the official PR company for AIX.

Where can I find the latest industry news?

Discover the latest industry updates through, blogs, webinars, podcasts and more on the AIX Hub

Ensure you follow us on social media to keep up with the conversation:

Can't find what you're looking for?

Most of the common questions are listed above, however, if you can't find the answer you are looking for, please contact our Customer Services Team who will be happy to help.