8 – 10 Apr 2025
Hamburg Messe

Frequently Asked Questions

I have a question about…

General Info

Preparing to Exhibit


Onsite Info


Safety and Security

General Info...

Who Exhibits?

AIX annually attracts 400+ producers of the best seating arrangements, design concepts and services, flooring materials, entertainment systems, lighting, materials, and other products and services. Exhibitors participate from 30+ countries to showcase the latest product launches to the passenger experience community.

View the 2023 exhibitor list here.

Who Attends?

AIX welcomes buyers, suppliers, engineers, and designers to connect and collaborate on the cabin concepts of the future.

  • 1,000+ VIP visitors from airlines, lessors, and bizjet operators
  • 200 unique airlines
  • 17 unique bizjet operators

Where does AIX take place?

The venue is Hamburg Messe, Messeplatz 1, 20357 Hamburg, Germany.

Visit the venue website at http://hamburg-messe.de/en/

What are the dates and opening times of AIX?

Tuesday 28 – Thursday 30 May, 09:00 – 17:00

What event features are there in 2024?

Keep up to date with all the events happening as part of AIX 2024 by visiting our 'What’s On' page.

And follow us on social media for the latest event updates:

Are there any other events taking place?

Yes. AIX is co-located with World Travel Catering & Onboard Services Expo, and your AIX badge will give you free access to both events.

Also taking place the day before AIX is the Passenger Experience Conference.

Find out more: https://www.passengerexperienceconference.com/en-gb.html

What is AIX Connect?

With our event planning tool AIX Connect, you can now find relevant suppliers and buyers attending AIX and book meetings in advance.

Receive personalised matchmaking recommendations, discover new contacts, and arrive at the show with an organised schedule.

Find out more: https://www.aircraftinteriorsexpo.com/en-gb/whats-on/aix-connect.html

Is there an event app?

Yes, AIX offers an official show app featuring an interactive floorplan, exhibitor directory, attendee directory, CabinSpace Live programme, and access to AIX Connect along with other useful information.

Is WiFi available at the show?

Yes, the Hamburg Messe has free visitor WiFi. Please look out around the venue for signs.

Network Name: _AIX_Free_WiFi 

Password: AIX24wifi

Yes, Hamburg Messe has free WiFi. Please look out around the venue for the signs with login information:

Network Name: _AIX_Free_WiFi 

Password: AIX24wifi

What are the future event dates?

AIX 2024 will be taking place on Tuesday 28th – Thursday 30th May.

AIX 2025 will be taking place Tuesday 8th – Thursday 10th April. 

Preparing to Exhibit...

What sponsorship opportunities do you have?

Sponsorship can play a key part in your show strategy as well as wider business goals; whilst we have a wide number of sponsorship opportunities, we can also devise bespoke offerings and packages for you.

To discuss suitable options contact our Sales Team.

Can I see a list of all the tools and guides for exhibitors?

Our Guide to Exhibiting is your hub for essential information about your booth, marketing, and PR tips. 

How can I log into the Exhibitor Portal?

You can visit the link below to log into the Exhibitor Portal


If you have not received, or lost your login information please click on the ‘forgotten password’ link. If you have any issues, don't hesitate to get in touch with the customer services team

Where can I find the Exhibitor Manual?

The Exhibitor Manual is now available on the Exhibitor Portal.

How can I register sharers on my stand?

You can register your sharers via the exhibitor portal. The number of sharers that you may register will be based on the allocation you have been contracted for. If you have not yet been contracted for your sharers, please speak with your sales contact to arrange this. 

Can my sharers access the exhibitor portal?

Once you have registered your sharers in the Exhibitor Portal they will each receive a link to login to the portal and access their own profile/directory listing. The login link will be sent to the email address you have associated with their details when you registered them.

How do I find out how much I’ve paid and how?

Contact our credit control department at +44 (0)208 9107785

Where is my stand?

Please refer to your contract for the stand number/ID. If you have any further questions regarding your location or what is included with your stand we suggest you reach out to your sales contact.

I need someone to design/build my stand, can you help?

If you would like innovative, all-inclusive and cost-effective packages that are tailored to your budget and requirements, please email our Smartspace team. They work closely with exhibitors to manage every aspect of the stand build and are renowned for delivering outstanding results and exceptional service.

Where can I order items for my stand e.g electricity, furniture, catering etc.?

All of the official suppliers and the order forms are available in the Exhibitor Manual (accessible via the Exhibitor Portal) once registration is open.

Where can I send deliveries?

You can find all delivery information in the Exhibitor Manual, which you can access via the exhibitor portal. Alternatively, you can contact our operation team at [email protected] for further information. 

What are the restrictions on building a stand?

You can view building restrictions via the exhibitor manual, which you can access in the Exhibitor Portal.


How can I register to visit AIX

Visitor registration is now open.

I am a member of the media; how do I register to attend?

Media is now open.

Media badges are restricted to publishers, editors, journalists, photographers, broadcasters, and bloggers associated with the industry.

How much does it cost to attend the event?

Registration for the Exhibition is free if you register in advance.

Registration from the 27th May is €50 euros.

Registering exhibitor badges

Exhibitor registration is open. Registering exhibitor badges can be done via the Exhibitor Portal.

How can I buy a ticket to Passenger Experience Conference?

If you are an exhibitor, once you have registered for your badge, can you upgrade to an ‘Exhibitor Delegate’. If you’re a visitor, you can upgrade your ticket via the registration form. VIPs have an exclusive discount. Media can attend the conference for free.

I haven’t received my badge, or my details are incorrect.

Please contact our Customer Services team who will be able to help.

I am now unable to attend the event, how do I cancel my registration?

If you are registered as a visitor, please get in touch with our Customer Services team , who will be able to help. If you’re an exhibitor please get in touch with your sales representative.

Onsite Info...

I am onsite and need to speak to someone about my stand, where do I go?

Our Operations team will be onsite to support you via our Organisers Office, along with all official contractors whose details are listed in the exhibitor manual. In addition to this we will have members of our Sales and Marketing teams on hand to offer any additional support you may need.

Where is the organisers office?

The AIX Organiser’s office is located in the East Entrance.

Where should exhibitors access the halls?

Exhibitor access can be found via gate B6.

What are the build-up and breakdown times?

For more information, please review the Exhibitor Manual, which will be available via the Exhibitor Portal.

What if I need help with Emperia?

If you require assistance with Emperia, our contactless lead capture app, please either visit this page or contact your allocated sales representative onsite.

Where should VIPs access the halls?

The North Entrance is a VIP dedicated entrance with direct access to the Airline Club Lounge.

What is the Airline Club Lounge?

The Airline Club Lounge is a space exclusively designed to provide our VIPs with a place to escape, relax, work or network away from the show floor. Find more about the Lounge and VIP perks here.

How do I find my way around the event?

At the venue, you will be guided around the event by ‘You Are Here’ boards, directional signage and remember to download the Official AIX & WTCE App which will provide you with a map of the floor plan to help you with navigation.

Will there be cloakroom services for me to use?

Cloakroom facilities are available in the North, East, and South Entrances. There is a charge of €2.50 per coat and €3.50 per suitcase. Both cash and card payments are accepted.

Are there cash machines?

There is a cash machine at the Central, South, and East Entrances.


Where can I book discounted accommodation?

We are pleased to offer discounted hotels and accommodation through our partner HotelMap.

Please view more info here: https://www.aircraftinteriorsexpo.com/en-gb/visit/book-accommodation.html

I need a letter of invitation for my visa application, what should I do?

For further information on the visa application process please visit the Hamburg Messe website.

If you do require a visa invitation letter, these are available to request and download from the Exhibitor Portal. VIPs can also request visa invitation letters on the registration form.

Is parking available at the venue.

For information on parking, please go to: https://www.hamburg-messe.de/en/travel/road-travel/

Can you recommend any restaurants, bars or venues in the local area we could explore in the evening?

Visit our city guide to discover what Hamburg has to offer.

Safety and Security...

Do you have a safety and security policy?

The safety and security of our staff and attendees is our priority. We work closely with the venue, local and national authorities to identify risks, assess them and develop security plans for our events.

Everyone attending our events should be aware that the following are in place:

  • Customer Service staff may approach you to assist you outside, at entry or inside the event
  • Staff and attendees are required to wear ID badges provided
  • Bag checks are in operation at our events
  • Walkthrough or hand held scanners may be in operation at our events
  • CCTV in operation at our events is monitored and recorded
  • Uniformed and covert Security Guards are in attendance at our events
  • Uniformed and covert Police are in attendance at some of our events
  • Canine Security and Detection is in operation at some of our events

Everyone attending our events is requested to:

  • Keep personal property with you at all times and do not leave any items unattended
  • Report anything that looks unusual, suspicious or just out of place to a member of event staff
  • Remain patient and courteous with event staff undertaking security checks
  • Follow the instructions of event staff at all times
  • On their final visit to the event, dispose of their badge inside the event or when they’ve returned home, not in bins immediately outside the event
  • Carry a recognised form of photo ID with them at all times

If you have any feedback or questions, please get in touch with [email protected].

Can't find what you're looking for?

Most of the common questions are listed above, however, if you can't find the answer you are looking for, please contact our Customer Services Team who will be happy to help.