The coronavirus pandemic has catalysed major social and economic changes, including the culture around flying. For the first time, the aviation industry is seeing a major shift away from business travellers and towards leisure travellers. New business models and revenue streams will be vital to cater for these changes. We will be exploring the passenger engagement strategies that will grow revenues; the innovations and new thinking that will support airlines and their supply chains; and address consumer expectations for travel experiences that truly respond to their needs.
This is the agenda of this year’s Passenger Experience Conference (PEC) programme, more updates to come.