FAQs

When will AIX and WTCE take place?

Aircraft Interiors Expo (AIX) and World Travel Catering & Onboard Services Expo (WTCE) will return to the Hamburg Messe from 13-15 April 2021, following their postponement for 2020. Passenger Experience Conference (PEC) will take place the day before on Monday 12th April 2021.

Can I be reimbursed for my visitor/PEC/Industry Networking party ticket if I can no longer attend with the new dates?

Passenger Experience Conference: Your 2020 ticket will be refunded in full. The 2021 Passenger Experience Conference programme will be available in November 2020, we hope you can join us next year.

Paid visitor: You will receive a full refund for your 2020 ticket. We appreciate your patience during this time while we deal with a large number of requests.

Industry Networking Party: You will receive a full refund for your 2020 ticket. We appreciate your patience during this time while we deal with a large number of requests.

Will my registration still be valid?

Your registration for the 2020 events will be cancelled. We hope you can join us next year.

What if I already booked travel and hotel accommodation for the previous event dates?
You will have to contact the respective tour operator, airline and hotel you made your booking with and check your travel insurance.

Who do I contact for further questions?
Our customer services team is at your disposal for all further questions.

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