Witness the latest updates and innovation in cabin interiors. Gain insights from industry leaders and fellow peers as they share experiences and case studies to help you source solutions and elevate your business strategies.
AIX Sessions 2021
Airlines: The Leadership Discussion
Tuesday 14th September
Airlines were already making many changes to the passenger experience pre pandemic, but the shock it has provided to the industry has acted as a huge catalyst to speed this up. Everything from getting through the airport to the on board product offer, to customer wellbeing and the approach to sustainability are in a state of flux.
Many aspects of the changing passenger experience are being supported by rapid technological developments, but the priorities and responses vary enormously depending on the market segments addressed by the airline in
question. What is significant for the customer base of a global network carrier can be quite different to that of a new start up, able to begin with a clean sheet of paper and no legacy processes or thinking to overcome.
John Strickland, Director of JLS consulting will be moderating a thought-provoking discussion with senior airline leaders from across the sector, representing different airline business models. Topics covered will include the impact of the pandemic on customer expectations, likely changes in onboard product across different cabins, the importance of digital in managing customer relationships and service experience and the growing importance of good environmental credentials to passengers.
Director of Brand & Customer Experience, British Airways
Tonje Wikstrøm Frislid
The Crystal Cabin Awards
Wednesday 15th September
The Crystal Cabin Award is THE international prize for innovation in the aircraft cabin. A high-calibre jury made up of renowned academics, engineers, specialist journalists and airline and aircraft manufacturer representatives comes together under the slogan “Let your ideas take off” to honour extraordinary cabin concepts and products. The competition was launched by Hamburg Aviation and is organised by the Crystal Cabin Award Association. This unique honour has been presented at the Aircraft Interiors Expo in Hamburg every year since 2007. The trophies have become a seal of quality, known and coveted around the world.
Encouraging the start-up scene in aviation: How they can help achieve sustainability goals
The aviation start-up ecosystem faces challenges from strict regulations, long cycles and high cost for R&D. Aviation needs to become faster and more open to accomplish its sustainability goals: this can only be achieved if we are open to structural changes and invite new partners, new players, and new ideas. We invite a panel of Crystal Cabin Award Winners and Sustainable Aero lab mentors to discuss how they have succeeded in such a challenging environment and what is the road to success?
Sustainable Aero Lab
Dr Achim Leder
Co-founder & CEO,
Design exchange between the business aviation and commercial airline interior sectors
This session, curated by Business Jet Interiors International magazine, will explore what the business aviation and commercial airline markets can learn from each other to benefit cabin design.
A stellar panel of experts will discuss innovations, trends and general lessons with cross-sector potential; the factors to address to achieve successful crossover; and if there is potential for a service level somewhere in-between the sectors. The session will outline the differences in how each market is structured, conventions in the design and outfitting process, customer requirements and more.
Business Jet Interiors International
Camber Aviation Management
Head of OEM and Engineering services, Lufthansa Technik AG
Women behind aviation
This session will bring together a cross-section of women in senior roles in the aviation sector to discuss their career path; current and future initiatives to improve both diversity in the workforce and in leadership roles; plus immediate challenges for the industry to address. The talking points will include learnings from sectors outside aviation, role models and mentoring both for professional development and to encourage more women into aviation, the benefits that diverse and gender-balanced workforce brings to corporate culture, innovation and the bottom line.
Editor, PAX Tech & PAX International magazines
Fadimatou Noutchemo Simo
Founder, Young African Aviation Professional Association
Birde (female aviation academy)
Director Talent, Learning, Engagement & Diversity, IATA
Commercial aviation & interiors market outlook
Commercial aviation is on the road to recovery with passenger jet daily flights having recovered to approximately two thirds of 2019’s level, driven primarily by the large domestic markets of the USA and China. However, significant challenges remain in international markets, and several regions of the world are yet to see meaningful recoveries in passenger traffic due to government travel restrictions. What do these challenges mean for the aerospace supply chain, and more specifically the aircraft interiors sector, and how will the industry transform to ensure its return to financial health? This session comprises a commercial aviation market outlook briefing from Ascend by
Cirium, as well as an interiors market outlook from Tronos Aviation Consulting. This will be followed by a panel discussion featuring senior representatives in the interiors market, who will debate the challenges and opportunities presented by the current market.
Senior Director, Strategy,
Head of Consultancy,
Ascend by Cirium
Tronos Aviation Consulting
Chief Customer Officer,
Beth de Young
VP Business Development, Aircraft Interiors – Lease Customers, Safran
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