Visitor FAQs

  • Visitor FAQs

    If you have any questions you may find the answer to what you are looking for below.

    Should you not find the answer you are looking for, then please contact our Customer Services Team who will be happy to help.

    Customer Services Helpline
    +44 (0) 208 271 2174
    aixhamburg.helpline@reedexpo.co.uk

  • Check them out below...

    • General

      What is Aircraft Interiors Expo?
      Aircraft Interiors Expo is the unrivalled launch pad for tomorrow’s designs in cabin interiors, in-flight entertainment, connectivity and passenger services. Spread over the course of three days. Aircraft Interiors Expo provides you with the perfect opportunity to network, share insight and do business with major international, low-cost and business airline purchasers and a multitude of suppliers covering the entire supply chain.
       
      Why should I attend the show?
      If you are involved or responsible for the purchase of cabin interiors, in-flight entertainment, connectivity and passenger services, and then this is the industry event you cannot afford to miss. The show enables you to network and build relationships with key-decision makers in the industry, whilst staying ahead of the curve by updating your industry knowledge, understanding trends and discovering new product & partners.
       
      Who visits?
      Aircraft Interiors Expo goes from strength to strength every year and is truly a unique place where the aircraft interiors industry meets to trade to meet, network, negotiate and conduct business under one roof.
       
      Who can attend Aircraft Interiors Expo?
      Aircraft Interiors Expo has a strict admissions policy and is open only to those involved in the aircraft interiors industry. For more information click here.
       
      How much does it cost to visit the show?
      To go to the Exhibition Only it is FREE.
        
      What is the Visa Process for Germany?
      For more information on visas, follow the visa links when registering to attend the expo.
       
      What are the main contact details if I have a question?
      Customer Services Helpline’s phone number is +44 (0) 208 271 2174, however you can find the full list here.
       
      Who is exhibiting at Aircraft Interiors Expo?
      A comprehensive list of who is exhibiting at our exhibition can be found here. Do regularly check this directory as exhibitors sign up on a daily basis.
       
      Is WIFI available at the show?
      There are dedicated WIFI zones in the exhibition however it can be purchased on an hourly and daily rate via the Hamburg Messe.
       
      What time are the hospitality evenings?
      All exhibitors and attendees are invited to attend the hospitality evenings on Tuesday and Wednesday from 17:00-19:00 in the exhibition halls. The evenings provide the ideal opportunity to meet with your peers and network with this year's event attendees while enjoying refreshments.
       
      When is the conference?
      Date: Monday 3rd April 2017
      Time: 09:30 – 18:00
      For more information about the conference and to view the full programme here.
       
      What is the venue address?
      Exhibition Venue: Hamburg Messe, Messeplatz 1, 20357 Hamburg, Germany.
       
      What is the venue website?
      Exhibition Venue: http://hamburg-messe.de/en/

    • Venue Information

      Is there any parking?
      For information on parking, please go to: http://hamburg-messe.de/en/travel-and-accommodation/road-travel/
       
      Is there any disabled access?
      The Expo is primarily located on the ground floor, and access to upper levels is possible via lifts or escalators. For assistance, please contact a member of the organising team located at the entrances.
       
      Are there any cash machines?
      There is a cash machine at the East Entrance near the Organiser’s Office and also at the South Entrance.
       
      Are there any places to buy food and drinks?
      Snack bars serving light refreshments are located in each hall and between halls with full serving restaurant in Hall B3 and B7.
       
      Cloakrooms
      Cloakroom facilities are available in the East and South Entrance. There is a charge of approx. €2 per item.
       
      Organisers Office
      Aircraft Interiors Expo main organiser’s office is located within the East Entrance just past the registration desks on the right hand side.
       
      Stand Enquiries
      If you would like to discuss the possibility of taking a stand/booth at any Aircraft Interiors Expo events with one of our sales team, please visit our sales lounge located in the East entrance. If after the event then please visit our website at www.aircraftinteriorsexpo.com and complete a stand request form and one of our sales team will contact you.
       
      Taxi Service
      Taxi services will be available outside all entrances.

    • Travel

      How do I plan my travel and accommodation?
      To aid with your travel and accommodation planning Aircraft Interiors Expo works with a select number of partners with the sole purpose of securing you the best travel and accommodation rates possible. Travel and accommodation can be secured via our Venue & Travel page.
       
      Do I require a visa to enter Germany, if so how do I obtain one?
      If you are a non-British national or not a citizen of the European Economic Area (EEA) countries, you must be in possession of a valid visa in order to enter Germany and attend Aircraft Interiors Expo.

      For more information on visas, follow the visa links when registering to attend the expo.

    • Visitors

      Do visitors have to register to attend?
      Yes, visitors have to register to attend. This can be done online prior to the show as well as on site.
       

      Is it free to attend?

      AIX is free to attend if you pre-register before the 4th of April. All visitors who register onsite will be charged a €50.00 registration fee.

       
      How do I become a VIP and be part of "The Airline Club"?
      If you are part of an airline, select 'commercial airline' during the registration process. You will then be vetted to check you are an employee of an airline.
      Click here for more information and to view the VIP benefits.
       
      When is the Passenger Experience Conference?

      The conference takes place the day before the expo - Monday 3rd April 2017. Click here to view the agenda and register.
       
      How much does it cost to attend the conference?

      The conference is a payable event, click here to view the costs.

       

    • Media

      Who should I contact if I have a PR enquiry?
      Please contact our PR team at Bell Pottinger if you have an enquiry.
       
      Do I have to register to attend as Media?
      Yes, to attend Aircraft Interiors Expo as Media you will need to complete the registration form, which will then be vetted for verification.
       
      Who should register as Media?
      Media badges are only accredited to journalists. Marketing, sales and advertising positions are not entitled to a media badge, but can register free of charge for a visitors badge.

    • Service, Safety and Security at our Events

      The safety and security of our staff and attendees is our priority. We work closely with the venue, local and national authorities to identify risks, assess them and develop security plans for our events.

       

      Everyone attending our events should be aware that the following are in place:

      • Customer Service staff may approach you to assist you outside, at entry or inside the event
      • Staff and attendees are required to wear ID badges provided
      • Bag checks are in operation at our events
      • Walkthrough or hand held scanners may be in operation at our events
      • CCTV in operation at our events is monitored and recorded
      • Uniformed and covert Security Guards are in attendance at our events
      • Uniformed and covert Police are in attendance at some of our events
      • Canine Security and Detection is in operation at some of our events

      Everyone attending our events is requested to:

      • Keep personal property with you at all times and do not leave any items unattended
      • Report anything that looks unusual, suspicious or just out of place to a member of event staff
      • Remain patient and courteous with event staff undertaking security checks
      • Follow the instructions of event staff at all times
      • On their final visit to the event, dispose of their badge inside the event or when they’ve returned home, not in bins immediately outside the event
      • Carry a recognised form of photo ID with them at all times

      If you have any feedback or questions please contact eventsecurity@reedexpo.co.uk


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