Breakout Session 1: Meeting changing expectations of friendliness and service
26 Mar 2012, 14:20 - 14:40
Hamburg Messe, Germany
- Language:
- English
• How are passengers’ expectations of friendliness and service evolving?
• How can airlines meet differing cultural and generational expectations in the same airplane or even cabin?
• What about different expectations within brands in the same alliance?
• How can you standardise service routines and achieve consistency?
Contributors
-
Director Inflight Product & Services
Speaker
Swiss International Air Lines
Sarah Klatt-Walsh, a native of Chicago, USA, has been in the airline industry for 24 years. She started her aviation career in 1988 with Swissair...