Conference & Networking Party

• Passenger Experience Conference

  • Sponsored by:

    

    The Passenger Experience Conference is the premier conference and networking forum to discuss the critical strategic issues surrounding cabin innovation, consumer expectations and strategies for profitability within the cabin.

    This highly targeted one-day conference, took place at the CCH - Congress Center Hamburg on Monday 8th April the day before the exhibition opened. It incorporated insightful plenary sessions, panel discussions and case studies followed by an opportunity to network with industry leaders and the world’s most innovative airlines.

     

      

  • Presentation Archive 2013

    Below you will find all the sessions we have downloadable presentations for. To download, click on a listed session to show speaker information as well as any presentations available for download.

  • Plenary Session: Trends, influencers and other industries

     Tom Costley
     Group Director, Head of Travel & Tourism
     TNS UK
     Download: Embracing the future today

     

     

     Devin Liddell
     Principal Brand Strategist
     Teague
     Download: Five unexpected lessons commercial aviation should borrow from other industries

     

     

  • Breakout Session 1: Driving extra value from inflight entertainment systems and connectivity

     Lida Mantzavinou
     Consultant for Aerospace, Defence and Security
     Frost & Sullivan
     Download: The outlook for the global inflight entertainment market

     

     

     Michael Small
     Chief Executive Officer
     Gogo
     Download: Navigating the technology and bandwidth maze

     

     

     JD Pauly
     Senior Director, Media & Connectivity, Inflight Entertainment & Connectivity Business
     Thales Avionics
     Download: Insight on Innovation - Wireless content streaming and ground connectivity solutions

     

     Martin Harrison
     Principal
     ICF SH&E
     Download: Insight on Innovation - The keys to managing a successful IFE integration programme

     

     

  • Breakout Session 2: New opportunities in hospitality and service

     Raymond Kollau
     Founder/Trend Analyst
     airlinetrends.com
     Download: Impressing your customers - the top service trends to watch

     

     

     Maarit Keränen
     Head of Service Concept
     Finnair
     Download: Going local and engaging with the world

      

     

     Chris Jackson
     Vice President, Airline Business Solutions, Global Business Development
     DHL
     Download: Insight on Innovation - The onboard supply chain

     

     

     Thomas Lee
     Director of Marketing and Innovation of the Galleys and Equipment Division
     Zodiac Aerospace
     Download: Insight on Innovation - Why has the galley remained essentially unchanged for 40 years?

    
     

  • Breakout Session 3: Cabin interiors to support new ways of doing business

     Jeremy White
     Head of Transport
     Seymourpowell
     Presentation available to download soon

     

     

     Mike Kotas
     General Manager - Cabin Maintenance
     Delta Air Lines
     Download: How will the cabin environment adapt to airlines' commercial ambitions and changing consumer profiles  

     

     Baden Smith
     Head of Airline Business
     Altitude
     Download: Insight on Innovation - Breaking through the "no" in innovation  

     

     

     Daniel Baron                      and                     Karen Jaques
     Managing Director                                         Head of Corporate Partnerships
     LIFT Strategic Design                                   ORBIS
     Presentation available to download soon

     

     

  •        Gold Sponsor:

          

    Hospitality Sponsor: